The products we make require that we collect certain information from our users. We recognize the trust you place in us and don’t take it for granted. Here’s how we protect your data.
Security is at our core.
We use industry-leading security practices like bank-level (128-bit AES) encryption on all data transmitted from your phone to the cloud so your information can’t be accessed maliciously. Ensuring your data is secure is one of the reasons we build our own hardware.
We work hard to create products and services that provide fantastic user experiences for drivers. In providing our products and services, we collect certain information from our users. In this document, we describe the information we collect and how it’s used and shared. By “we” or “us”, we mean our company, eDrivecare LLC and by “you” we refer to the users of our products and services. We take seriously our responsibility to protect the privacy of your information in accordance with this policy.
What information does eDrivecare collect?
Using our services, drivers gain access to information on the use and operation of their vehicles to enhance the driving experience and improve vehicle performance. Our services (“Services”) are enabled by a hardware device which plugs into your vehicle (the “eDriveKEY” or “Hardware”) and a smartphone app (“App”). Using the Hardware and the App you provide us with and we collect the following types of data :
- Information from your vehicle’s onboard computer;
- Information about your vehicle’s operation;
- Vehicle location information; (“Personnal Data”)
- Personally identifiable information (“Personnal Data”)
- Information collected when you visit our website. (“Personnal Data”)
If you provide us with Data from a location outside the United States, please be aware that the data is transferred from your location to the United States, where we and our service providers are located.
Information from your vehicle’s onboard computer
To enable our Services, we collect and store information about the vehicle into which you plug the eDriveKEY. Examples of the type of information we collect from the vehicle’s onboard computer and sensors include: data from the mass air flow sensor, which helps us to calculate fuel efficiency; and diagnostic trouble codes, which help explain why the vehicle’s check engine light came on.
Personally Identifiable Information
Examples of personally identifiable information we collect include your name, email, phone number, address, and shipping address when you order the eDriveKEY and install the App to confirm your mobile.
Information we collect when you visit our websites
Who has access to the information eDrivecare collects?
eDrivecare engineers and other personnel have supervised access to your information so that we can provide Services to you and help you if you contact us for support. Except as provided below, we do not share your Personal Data with third parties without your explicit permission.
Third parties performing business-related functions
We sometimes work with other companies to perform certain business-related functions, such as processing payments. In these cases, we only provide the companies with the information they need to perform their specific function.
It is possible that we may need to disclose Personal Data when required by law, subpoena, or other legal process, or if eDrivecare has a good faith belief that disclosure is reasonably necessary to (1) enforce our Terms of Service, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Service; or (2) exercise or protect the rights, property, or safety of our users, personnel, or the public. We attempt to notify users about legal demands for their data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not commit to challenge every demand.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets; in this event, you will be notified via email and/or a prominent notice on our website of any change in ownership, as well as any choices you may have regarding your Personal Data.
By using our Service, you provide us with permission to share your information with the parties described above.
To provide you with an enhanced user experience, you may choose to share your information with third parties through our App. In these circumstances, we will not share your Personal Data without your explicit permission, usually in the form of an email or app screen where you authorize such sharing of information. Examples of where you may want to provide us with permission to share your Personal Data with third parties include:
The App allows you to share information regarding your vehicle with people you choose.
We want you to get the most value out of your eDrivecare experience and may present offers from trusted partners to provide a solution that we think would make your car ownership or driving experience better. These opportunities will always be user “opt-in” only.
Is my Personal Data stored securely?
We use best-in-class security systems and practices designed to protect your information and to prevent unauthorized access to your data.
We are committed to handling your personal information with respect and care. However, regardless of the security precautions taken, no physical, Internet or other electronic transmission or storage of data can be fully secure or error free. You should understand this when choosing to use any product or service that includes the physical or electronic storage or transmission of your data.
Is there a way to delete my user’s personal Data ?
We store the information described above in the App and on our servers. To permanently delete your information, please follow these steps:
- Delete the App from your smartphone.
- Write to us at email@example.com and ask us to delete your account. We will then delete your account. Given how our backup systems work, your personal data may remain in our backups for some time after we delete it from our servers.
What if I have additional questions?